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How Telia optimized their workflows




Operations Management has long been one of the most difficult corporate disciplines to master. It encompasses so many different and complex areas of the business such as planning, implementation, monitoring and controlling, and managing. How then can organizations work smarter and optimize their operations?


Introducing Telia, one of the Nordics’ biggest telecommunications providers. They previously delegated operational tasks via email but kept experiencing gaps in their communication and implementation, as well as difficulties tracking progress.

What You’ll Learn

Operations management works with a wide array of different business systems and processes, but a common denominator for most businesses is that these systems often don’t play well together. This means that many businesses still heavily rely on dispersed systems, analog processes, and a lack of efficient workflows.

  • How you can optimize your operational workflows
  • What gamification can do to support and boost your operations
  • How to shorten the distance between HQ and your decentralized teams



Mie Brønnum Wiinberg

Sales Operations Director


Gustav Björkman Bentzen

Process and Project Manager - Operations & Facilities